SHIPPING POLICY

At SELA ✧ VENUS, we offer free worldwide shipping on all orders, with no minimum purchase required.

Shipping Costs

Standard shipping is free for every order, regardless of order value or destination. Any applicable customs duties, import taxes, or local charges are separate from shipping costs.

Order Processing

Orders are prepared for dispatch after payment has been confirmed. Processing and delivery times may vary depending on product availability and the destination. If an issue affects your order, we will contact you using the details provided at checkout.

Delivery Times

Any delivery estimates provided at checkout or in your order communications are estimates and are not guaranteed. Delivery may be affected by customs clearance, public holidays, carrier delays, or local conditions.

Shipping Updates

Once your order has been dispatched, you will receive a shipping confirmation email. Tracking details will be included when available.

Customs Duties and Import Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are the customer’s responsibility.

Shipping Address

Please ensure your shipping address is complete and accurate before placing your order. If you need to make a correction, contact support@selavenus.com as soon as possible. Changes may no longer be possible once an order has been dispatched.

Delayed, Missing, or Damaged Deliveries

If your order is delayed, appears to be missing, or arrives damaged, please contact us with your order number and relevant details. For damaged deliveries, please include photos of the item and packaging so we can investigate and help resolve the issue.

Contact Us

For shipping assistance, please contact:

SELA ✧ VENUS
Email: support@selavenus.com
Phone: +61 482 047 850
Address: 906/318 Queen Street, Melbourne VIC 3000, Australia